Every day, Walsworth’s customer service representatives (CSRs) field a wide array of questions from yearbook customers. “Did I submit pages 2 and 3?” “Can you look at that design and see if you like it? Does it look good?” “My copy count doesn’t look like it reflects the amount of books that we need.” “I’m…
All of the advisers interviewed for this story really liked PDF submission and will continue to use the process. They also raised points that they said would make PDF submission better for them. Alex Blackwell, director of Desktop Technology, described improvements for the 2004-2005 school year.
In journalism, there is a saying about a reporter does not need to know everything, they just need to know who to call for information. That is true about producing a yearbook.
Our Customer Relations Department is available to help you through those stages. Here are some of the ways in which the people in the three departments that make up Customer Relations – Customer Service, Computer Support and Creative Services – can be of assistance.